FAQs

Contact Us

Email us at info@kleamy.com — our friendly support team will be happy to help!

Shipping

• Worldwide shipping from warehouses in the US, Europe, and Asia.

• Processing time: 3–5 business days (Monday–Friday).

• Delivery time: 7–14 business days after processing.

Order Changes & Cancellations

Request changes or cancellations within 12 hours of placing your order. After that, orders can only be returned after delivery.

Payment Methods

We accept VISA, Mastercard, AMEX, and PayPal.

Customs, Duties & Taxes

Orders are priced tax-free in euros. Import duties, taxes, or customs fees may apply and are the responsibility of the customer.

Returns & Refunds

• Contact info@kleamy.com to start a return.

• For defective, incorrect, or damaged items, include your order number and photos.

• Refunds are credited to the original payment method within 7–10 business days.

Missing Orders

If your order doesn’t arrive within 30 days, you are eligible for a full refund.